Problem reports

Customers report problems from the payment page, and operators from their console. Every report lands in Support → Tickets.

Handle a report#

1. Filter with All, Open, In progress, Resolved and Overdue.#
2. Click Start when someone is on it, then Resolve when it's fixed.#

A report left open too long shows as Overdue. The operator of the device sees the same reports in their console and gets an email for each new one.

Knowledge base#

Support → Knowledge holds short fix-it articles. Write the fixes your operators use most, so new team members find them.