Tickets

When a customer reports a problem, from the device's QR page or to your staff, it shows here. Owners and technicians use this page.

Fix a problem#

1. Open To do and read the report. Call the customer if they left a contact.#
2. Tap Start fixing. The ticket moves to In progress.#
3. Fix it. How to fix common problems at the top has step-by-step articles.#
4. Tap Mark as done, say what was wrong, the parts you used and how long it took, and save.#

The tiles at the top show open and overdue tickets and how long they usually take to start and to fix.